Terms & Conditions
Terms and Conditions
By purchasing from our website (www.habitatapparel.com) you are agreeing to the following terms and conditions:
We accept payments via Paypal (including Visa or Mastercard). Payments must be received in full and cleared before your order will be dispatched.Note customers do not need a Paypal account to process a payment (Paypal allows customers to process payments as a ‘Guest‘ using Visa or Mastercard). Note all pricing is in Australian dollars (AUD).
Order processing begins immediately after your payment has cleared and an order confirmation email has been generated. Orders cannot be changed, altered or cancelled once processing has commenced. Please do not email us to change or cancel your order as this is not possible. To exchange a colour or size, please refer to our Returns Policy (below).
All of our orders are shipped via Australia Post and includes tracking. Items are usually dispatched on the business day following that on which we receive payment from you in full and may take an estimated 10-15 working days. If there is a delay to your order being shipped we will let you know as soon as is reasonably practicable. You will receive an email once your order has been despatched, detailing your tracking number. Please ensure you track your order. If you are not home to receive your order, a calling card will be left.
EXCHANGES & RETURNS
We offer exchanges or refunds within 14 days of the date of delivery on FULL PRICED ITEMS ONLY. Items can only be exchanged or refunded if they are unused, unwashed and in their original packaging. The cost of returning items for exchange or refund is to be paid by the customer (including the redelivery fee for exchanges). Please make sure that any returns are packaged securely and are posted using a traceable method . Note exchanges are only processed once goods have been received, inspected and confirmed as resellable. Please allow up to 10 business days for your exchange/return to be processed. Availability of stock cannot be guaranteed prior to receipt of items for exchange.
Sale items are non refundable or exchangeable so please choose carefully.
We appreciate your purchase and aim for 100% satisfaction. Please contact us immediately should there be any issues upon receipt of your order. Please note a replacement or full refund of the goods in question shall be considered full and final settlement of the matter and we hereby disclaim any and all other liability to the fullest extent permitted by law. In the event that you have received faulty or damaged goods, any reasonable return postage shall be at our cost and expense. As stated above, our liability to you shall be limited to providing a replacement or full refund for defective goods upon the same being returned, and the alleged defective condition being confirmed by us. Please note that general wear and tear, including pilling of fabric, is not grounds for a faulty replacement.
Your privacy is important to us. We will not disclose any information submitted by you to any third parties, nor will we keep any of your personal details on file.
The above terms and conditions shall be governed by NSW law and subject to the exclusive jurisdiction of the courts of NSW.